What is ACSS?
E-Transfer (ACSS) is a completely online, paperless money transfer service which enables you to send money directly from your bank account in Canada to your beneficiary in Srilanka from the comfort of your home. It uses the Canadian Automated Clearing Settlement System (ACSS) network to directly transfer money.

ACSS is the clearing network for electronic funds transfers in Canada. Banks can process financial transactions electronically without using paper instruments such as checks using the ACSS network. ACSS allows a client to use a bank to initiate a debit or credit transaction on his or her bank account, subject to certain authorizations as per ACSS rule

What are the benefits of e-transfer (ACSS)?
The e-transfer (ACSS) facility provides you unique benefits:

• Completely online: You can directly transfer money from your local bank account in the Canada to your beneficiary in Srilanka. There's no need for any branch visits or paperwork
• Easy money transfers:

  • Electronic transfers into ICICI Bank account in Srilanka
  • Electronic transfers into partner bank account in Sri Lanka
  • Electronic transfers into accounts with over 20 other banks in Srilanka.
  •  Pay Order issued and payable at over 1500 locations in Srilanka
• Online tracking: You can track your request at every stage of the transaction
• Automatic recurring money transfer: You can transfer funds automatically at regular intervals (for example, on a monthly basis).
• High sending limits: Send up to CAD 5000 per day
• Speedy transfers:
  For sending in CAD Minimum limit is CAD 100, maximum daily limit upto CAD 5000 per day

How secure is e-transfer (ACSS)?
e-Transfer (ACSS) uses state-of-the-art security systems to ensure the privacy of your bank account details and other information provided by you. We use 128-bit SSL technology to transmit your information in an encrypted form.

Please note that ACSS is widely used in Canada, with large number of banks participating in the ACSS network.

USING e-transfer (ACSS)

• Your bank account number
• Your account type (consumer checking or consumer savings account)
• Your bank's nine-digit routing number

Click here to know more about the registration process

What does the account validation process involve?
You have to complete the account validation process before you can start using the e-transfer (ACSS) facility. This is to ensure that only you can transfer money from your account and prevent misuse. You can start using e-transfer (ACSS) to send money to Srilanka once you complete this process.

Click here to know more about the account validation process

What type of bank accounts in Canada can be used for e-Transfer (ACSS)?
You can use it if you have a consumer checking account or a consumer savings account with a bank affiliated to the ACSS network in Canada.

You can also use your consumer money market accounts for online transfers. However, banks in Canada treat money market accounts differently in the case of ACSS transactions. While some consider it as consumer savings accounts, others treat it as consumer checking accounts. Hence, you'll need to check with your bank in Canada, as to how they classify money market accounts and accordingly select either consumer savings account or consumer checking account.

Please note that e-Transfer (ACSS) cannot be used for business / commercial bank accounts.

Do I need to be an ICICI Bank customer to use e-transfer (ACSS)?
No, you needn't be an ICICI Bank customer to use e-transfer (ACSS).What you need is a valid consumer checking / savings bank account with a bank in Canada

Is there any limit on the amount I can send through e-transfer (ACSS)?
Minimum limit is CAD 100, maximum limit upto CAD 5000 per day with a weekly sending limit of CAD 10000.

CHARGES FOR USING e-transfer (ACSS)

What are the charges for using e-transfer (ACSS)?

Remittance Service charge:
For regular e-transfer (ACSS); A nominal CAD 3 charge for amounts of CAD 1500 or below for electronic credits into bank accounts (over 20 key banks in Sri Lanka) and for issuing Pay Order to over 1600 locations. No remittance service charge applicable for higher amounts.

Where can I check the exchange rate used in e-transfer (ACSS)?
For regular E transfer
e-transfer (ACSS) from Money2Srilanka offers you the best exchange rates. You can check indicative exchange rates by clicking on the Exchange Rates link on the Money2Srilanka home page.

Please note that the exchange rates displayed on the site are indicative. Actual rates applied while converting the dollar amount transferred by you into Lankan rupees may be different from displayed rates because of intra-day movements in the LKR-dollar exchange rate.

Which rate is used to convert the money transferred - the rate applicable on the date of the money transfer request or otherwise?
For Regular e-Transfer (Send in CAD), the exchange rate prevailing on the day the money is credited to the beneficiary's account with ICICI Bank or the money sent for electronic clearing for electronic credit to non-ICICI Bank accounts or the pay order prepared is used to convert the dollar amount into Lankan rupees.

How do I validate my bank account details?
We will initiate three small-value transactions of below $1 each -- two deposits (credits) and one withdrawal (debit) -- to your bank account. The sum of the deposit equals the withdrawal; hence the balance in your bank account remains unaffected. You have to enter the two deposit amounts on the account validation page on our website. You can start using e-transfer (ACSS) only if the amounts entered by you are correct.

Please note that you have a maximum of two attempts to enter the correct account validation details. If incorrect details are entered twice, your e-transfer (ACSS) account will be temporarily blocked. You can Email us providing your Money2Srilanka login ID, to initiate the account validation process afresh.

Click here to know more about the account validation process.

When are the small-value transactions posted to my bank account (ACSS) in Canada?
The three small-value transactions of below $ 1 each will be posted to your Canada bank account on the second or third working day from the date of registration for e-transfer (ACSS), provided the account details entered by you are correct. You will receive an email from us on the third working day informing you about the detailed account validation process. You'll have to exclude any holidays (Saturdays, Sundays and any public holidays in Srilanka, India and Canada) while calculating the working days.

Where can I check the status of my e-transfer (ACSS) account?
You can check the status of your e-transfer (ACSS) account by selecting the "e-transfer (ACSS) Account(s)" link under Manage on your Services home page after you have logged into money2srilanka using your user ID and password.

When can I enter Account validation details on the website?
You can enter the account validation details after you receive an email from us. This email will give you details of the account validation process and will be sent to you on the third working day from the date of registration for e-transfer (ACSS).

Please read the email carefully, as it will help you to complete the account validation process successfully.

Any holidays (Saturdays, Sundays and any public holidays in Srilanka, India or Canada) have to be excluded while calculating the working days

How many attempts are allowed while entering the account validation details?
We allow a maximum of two attempts to enter the correct account validation details. If incorrect details are entered twice, your e-transfer (ACSS) account will be temporarily blocked. You can Email us, providing your Money2Srilanka User ID, to initiate the account validation process afresh.

How do I enter the account validation details?
You only need to enter the two deposit amounts (in any sequence) on our website. For example, if the two deposit amounts are $0.XX and $ 0.YY, you will have to enter 0.XX and 0.YY in any sequence. You will get two attempts to correctly enter the account validation details.

My bank statement shows only a single deposit. What should I do?
Your bank (ACSS) in Canada bank might combine the two amounts and show only a single deposit amount in your bank account statement. If this happens, please contact your and request them to provide the exact details of the deposit amounts.

No deposits or withdrawals have been posted to my account, what should I do?
The account validation process cannot be completed successfully if you enter incorrect account details during the e-transfer (ACSS) registration process. In such a case, the deposit and withdrawal transactions will not take place, and you will be informed about it through an email. This may happen because of the following reasons:

• The account number you have mentioned is either incorrect or does not match the details held by your bank
• Your bank's transit number is either incorrect or does not match the data stored in the Canada Federal Reserve database
• The account type (checking/ savings) mentioned by you is either incorrect or does not match the details held by your bank

In such cases, please contact your bank to find out the correct information.

I have received a mail with a subject line that says "Transaction rejected". What does it mean?
This might happen when the bank account (ACSS) details (transit number, account number, account type) provided by you while registering for e-transfer (ACSS) are incorrect. In such a case, your request is rejected and returned by your bank in Canada with the return type "R" and cannot be processed. The same is informed to you through an email.

Click here to know more about "R" type returns.

How does the e-transfer (ACSS) process work?
The money is transferred from your bank account on the second or third working day from the request date. Any unpaid requests are expected during the third or fourth working day, and only after this do we make the payment to the beneficiary. We thus receive the money in four-five working days.

If your beneficiary has an account with ICICI Bank/ Partner Bank, the money is directly transferred to the account on the fifth working day. For electronic credit to other  Bank accounts or POs, the money is sent for electronic clearing or a PO issued and dispatched in one additional working day after we receive the money within five working days.

You can track the status of your remittance using the Track Your Remittances link under Manage in the Service home page. An email will also be sent to you confirming the status of your remittance.

Please note that the timeline excludes banking holidays and weekends in Canada, India and Srilanka. Please click here to view the list of Banking holidays in Canada, India and Srilanka.

Please note that the day the transaction is initiated will be considered as Day 0. However, if the remittance request is posted on a non working day the next working day would be taken as Day 0

When is the money transferred from my bank account?
The money is transferred from your bank account on the second or third working day from the date of the money transfer request. Please ensure that your bank account has sufficient funds to cover the money transfer request.

Any holidays (Saturdays, Sundays and any public holidays in Srilanka, India or Canada) have to be excluded while calculating the working days.

When is the money paid to the beneficiary?
In case of credits to ICICI Bank / Partner bank accounts, the money is credited to the beneficiary's account with 1 working day of receiving the money.

In case of electronic credits to other Bank accounts, the funds are sent for electronic clearing facilitated by the Lanka Clear that facilitates electronic transfer of funds. This takes 1 additional working day and typically the beneficiary's bank posts the credit in 1-3 working days.

In case of Pay Orders (POs), they are prepared and dispatched in one additional working day. The PO is dispatched to the beneficiary by courier or registered post depending upon the location. A courier delivery takes about one-four days, while registered post takes about 8-10 days.
Any holidays (Saturdays, Sundays and any public holidays in Canada, India or Srilanka) have to be excluded while calculating the working days

How can I check the status of my money transfer request?
Money2Srilanka provides you an online tracking facility to monitor the money transfer status. Each money transfer request is provided a unique tracking number (e.g. S2A00043453), using which you can track its status online through "Track your Remittances" facility under Manage in your Services home page after you have logged into money2srilanka using your User ID and password.

In addition regular mails are sent to update you about the money transfer request

Does e-transfer (ACSS) allow me to send money to Srilanka on a regular, monthly basis?
You can use e-Transfer (ACSS) to set up a recurring money transfer request to take care of your regular money transfers. You have the convenience of sending money on a weekly or a monthly basis.

For example, if you want to send money to your family on the 1st of every month, you can set up this feature on e-Transfer (ACSS) as a one-time activity using the recurring transactions facility. The processing of the transaction will be initiated on the 1st of every month. The money will be automatically transferred every month from your bank account in Canada to your family in Srilanka.

We have also provided the facility of deleting the regular money transfer request set up by you, in case you want to stop the money transfers.

The money that I have sent has not been credited to my beneficiary's ICICI Bank/ Sampath Bank account. What should I do?
The amount will not be credited if the account number and the beneficiary’s name do not match the bank details stored in the ICICI Bank/ Partner Bank system. The status of the money transfer request is accordingly updated. Please check the account number and the beneficiary’s name carefully before making the money transfer request.

You can Email us providing your Money2Srilanka unique tracking number (e.g. S2A00012345) and Money2Srilanka login ID, to enable us to resolve your query faster.

The pay order I sent has not reached my beneficiary. What should I do?
The delivery of the PO might be delayed if the address of the beneficiary provided by you is either incorrect or incomplete. Please provide the correct address of the beneficiary and don’t forget to mention the correct PIN code and phone number of the beneficiary to ensure faster delivery.

You can Email us, providing your Money2Sri Lanka unique tracking number (e.g. S2A00012345) and Money2Sri Lanka login ID, to enable us to resolve your query faster.

REQUEST RETURNS

Can my bank in Canada reject a money transfer request made by me using e-transfer (ACSS)?
Your bank in Canada,  might return a money transfer request made by you using e-transfer (ACSS) for various reasons. This includes insufficient funds in your account and any change in your account status (account closed, account disabled, account type changed). Please note that your bank might levy a charge in case you do not have sufficient funds in your account to cover the amount to be transferred. Click here to know more about the reasons for returns

What types of returns can I receive?

There are two types of returns that your bank in Canada bank might send across for an e-transfer (ACSS) request. These are:

“R” Type: This type of return is sent by your bank in case your account details (account number, ABA number, and account type) are incorrect or the transaction cannot be processed due to various reasons.

Click here to know more about "R" type returns.

How will you inform me about the returns?
In case we receive a return for any transaction, we will inform you through an email about the action to be taken

What is an "R" type return?
In case of "R" type return your account details (account number, routing number, account type) do not match with your bank records and are incorrect or the transaction might have been returned for various other reasons.

Click here to know more about "R" type returns. 

A transaction, which is returned with a "R" type return, cannot be processed. We inform you about any such transaction return through an e-mail.

In such cases, we request you to please send us an Email us from your registered Money2SriLanka email ID, providing your Money2SriLanka Login ID and the registered bank account details (Bank name, ABA Routing number, last 4 digits of the Account number and Account type) which you want to enable again. We would also request you to confirm on the reason for the reject received / posting of the incorrect entries, as the case may be.

I have received a mail with a subject line that says "Transaction rejected". What does it mean?
This might happen when the bank account (ACSS) details (transit number, account number, account type) provided by you while registering for e-transfer (ACSS) are incorrect. In such a case, your request is rejected and returned by your Canada bank with the return type "R" and cannot be processed. The same is informed to you through an email.

Bank Account in Canada

Money2Srilanka shows the CTN (Canadian Transit Numbers) number of my bank as incorrect. What should I do?
In Canada, each bank branch is provided with a unique nine-digit number by the Canadian Payments Association, known as the CTA number or transit number. Please check the correct CTA number with your local Canada bank branch. You can also find the CTA number from the check provided by your Canada bank.Click here to know more.

Money2Srilanka shows the CTN of my bank as incorrect. However, my bank states that the CTN is correct. What should I do?
Such a situation might arise if the CTN as recorded with the Canadian Payments Association does not match the CTN as provided by your bank branch. Please contact your bank branch to get the correct CTN as recorded in the Canadian Payments Association.

I have a business checking account. Can I send money to Srilanka using e-transfer (ACSS) from this account?
E-transfer (ACSS) can only be used to send money from a consumer checking or savings account. You cannot use a business or a commercial account to send money to Srilanka using e-transfer (ACSS). This is not allowed as per e-transfer (ACSS) rules and regulations.

I have a money market account. Can I send money to Srilanka using e-transfer (ACSS) from this account?
You can send money to Srilanka using e-transfer (ACSS) from your consumer money market accounts. However, banks in Canada consider money market accounts differently for e-transfer (ACSS) transactions. Some banks consider it as consumer savings accounts, while others treat it as consumer checking accounts. Hence, you need to check with your bank how they classify money market accounts and accordingly select either consumer savings account or consumer checking account

I want to delete my e-transfer (ACSS) bank account details registered with money2srilanka. What should I do?
You can delete the bank account registered with e-transfer (ACSS) by selecting the "e-transfer (ACSS) Account (s)" link on your money2srilanka Services Home page under Manage after logging in using your User Id and password.

My registered e-transfer (ACSS) bank account is showing "Account Disabled-Incorrect Entry", as I have entered incorrect deposit amounts while validating the account. I want to re-validate the same bank account. What should I do?
In this case, please send an Email us registered Money2Srilanka email ID, with the following details:

• Your registered Canada bank name
• Last 4 digits of your Canada bank account number
• Canada Transit number
• Account type

My registered e-transfer (ACSS) bank account is showing "Validation period expired". I want to re-validate the same bank account. What should I do?
In this case, please send an Email us from your registered Money2Srilanka email ID, with the following details:

• Last 4 digits of your Canada bank account number
• Canadian Transaction number
• Account type

My e-transfer (ACSS) account has been disabled. What should I do?
Your e-Transfer account might be disabled for the following reasons:

• "R" type return is received for a transaction request of yours
• You have entered the Account Validation entries incorrectly twice

We request you to please send us an Email us from your registered Money2Srilanka email ID, providing your Money2Srilanka Login ID and the registered bank account details (Bank name, ACSS Routing number, last 4 digits of the Account number and Account type) which you want to enable again. We would also request you to confirm on the reason for the reject received/ posting of the incorrect entries, as the case may be.

On verification of details, we would enable your account or initiate the Account Validation process, as the case may be.

My bank account has been posted with only one deposit entry. What should I do?
Your bank in Canada might combine the two deposit amounts and show only a single deposit amount in your bank account statement. If this happens, please contact your bank and request them to provide the exact details of the deposit amounts.

My bank account has been posted with the account validation entries. However, I cannot enter the same on the website. What should I do?
The account validation entries will be posted to your bank account on the second or third working day after you register for e-transfer (ACSS), provided the account details are correct. We will send you an email on the third working day, informing you about the details of the account validation process, after which you can enter the two deposit amounts on the website. Please wait for the email and make the entries on the website after you have carefully gone through it.

Any holidays (Saturdays, Sundays and any public holidays in Srilanka, India or Canada) have to be excluded while calculating the working days.

I have received the email to enter the account validation entries. However, no deposit or withdrawal entries have been posted to my bank account. What should I do?
We will send you an email on the third working day, informing you about the details of the account validation process. However, the deposit and withdrawal entries are posted to your bank account only if the account details (account number, Canadian Transit number, and account type) are correct.

The account validation process cannot be completed if the account details are incorrect. You will be informed about the reason for the same through an email.

Any holidays (Saturdays, Sundays and any public holidays in Srilanka or Canada) have to be excluded while calculating the working days

My e-transfer (ACSS) account has been disabled. What should I do?
Your e-Transfer account might be disabled for the following reasons:
a. "R" type return is received for a transaction request of yours
b. You have entered the Account Validation entries incorrectly twice
We request you to please send us an Email us from your registered Money2Srilanka email ID, providing your Money2Srilanka Login ID and the registered bank account details (Bank name, Canadian Transit number, last 4 digits of the Account number and Account type) which you want to enable again. We would also request you to confirm on the reason for the reject received/ posting of the incorrect entries, as the case may be.

On verification of details, we would enable your account or initiate the Account Validation process, as the case may be.

e-Transfer (ACSS) TRANSACTION

I want to send money to Srilanka on a regular basis. How can I do it?
The e-transfer (ACSS) service allows you to set up an automatic recurring money transfer request on a weekly or monthly basis. In the money transfer request, you can select the request type as "recurring", provide the frequency of recurrence in terms of months or days and the number of recurrences. Money will be automatically transferred regularly from your bank account (ACSS) based on your request.

For example, if you want to send money every month to your family in Srilanka for the next six months, you can select the money transfer request to be a recurring facility. Select the recurring frequency as one month, and put the number of recurrences as six. Money will be automatically transferred from your bank account (ACSS) every month for the next six months

I have made an e-transfer (ACSS) request, but the money has not been transferred from my bank account in Canada. What should I do?
For an e-transfer (ACSS) request, the money is transferred from your bank account on the second or third working day from the date of the request. If the money is not transferred by the third working day, it might be due to the request being returned by your bank. Click here to know more about the reasons for return. 

Money has been transferred from my bank account, but the beneficiary has not received the money as yet. What should I do?
For an e-Transfer request, the money is transferred from your bank account on the 2nd or 3rd working day from the request date. Any unpaid requests are expected during the 3rd - 4th working days and only after this do we make the payment (credit) to the beneficiary.

I want to delete an e-transfer (ACSS) request. How can I do it?
You can delete a money transfer request made through e-Transfer only if the status of the request is "Request Received" i.e. before the request is processed by us. Once the status changes to "Request under Process" or subsequent status's, the request cannot be cancelled.